Shipping Policy

* Estimated time of delivery can take longer than expected due to invalid address, customs clearance procedures or other causes.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

In order to provide a faster and safer logistics experience, SHEIN pioneered the use of DDP services.

FITIN will charge Taxes(Taxes may include GST(Goods and Service Tax), PST(Provincial Sales Tax), HST(Harmonized Sales Tax)and QST(Quebec Sales Tax) where applicable. )in advance when you place the order, and then help you arrange a customs agent and/or other representative on behalf of you to remit the relevant import taxes. You only need to patiently wait for the arrival of the package which is more convenient, safer and more efficient.